Online Reputation Management

Online Reputation Management

Needs Online Reputation Management (ORM) if your brand/ business:

is being attacked or smeared online by competition/ 3rd party
have been wrongly accused in online media by press/ 3rd party
is getting negative ranking by consumers/ bloggers/ reviewers/ competition online
is dogged by outdated info online that needs to be searched, collated, and replaced

More and more companies are participating in online reputation management strategies to protect their company reputation from negative bloggers/ reviews, ranking postings, and even defamatory content submitted anonymously from business competitors.

Also interestingly, data from a recent survey stated that “74% (of consumers) choose companies/brands based on others’ customer care experiences shared online.” This statistical data supports what many companies had to find out the hard way, that for most people, the information they read online directly correlates with the opinions they form (and often the purchases they make).

Why choose ORM?

Country Search Index: Unique indexes for regions such as India, Singapore, Indonesia, Malaysia, Philippines, Australia, UK etc. enables better coverage and accuracy in capturing regional content, vs. Geo-IP tracking which most popular monitoring tools provide.
Local Support: For any technical issues or support locally.
Custom Reporting Services: Expert team of analysts to support us for any reporting requirement provides the flexibility and scalability to cater our business needs.
Workflow Management & Engagement Console: Our unique workflow management ensures that critical issues or user generated content is tracked to closure and provides a reporting mechanism for accountability.
Overall digital marketing understanding & experience that adds value to the ORM exercise for your brand